Delivery & Returns
Delivery is still in the works but keep an eye out.
Happy Scales & Tails Exotics Return Policy
Effective Date: [Insert Date]
At Happy Scales & Tails Exotics, we strive to ensure every customer is satisfied with their purchase. Our return policy applies to both in-store and online purchases, providing a consistent experience across our retail and web platforms.
1. Live Animal Sales
All sales of live animals are final.
We take great care to ensure the health and well-being of every animal before it leaves our facility. Once an animal has been purchased and leaves our care, we cannot accept returns or exchanges due to biosecurity, stress, and health risks to both the animal and our existing collection.
If you experience any issues within 48 hours of purchase, please contact us immediately. We may offer support, guidance, or an exchange at our discretion if a verifiable health concern is determined to have originated before the sale.
2. Dry Goods, Supplies, and Merchandise
Most non-live items such as dry goods, supplies, décor, and merchandise may be returned or exchanged within 14 days of purchase, provided the following conditions are met:
Item must be
unused
,
unopened
, and in
original packaging
.A
valid receipt or order confirmation
must be presented.Returns from online purchases must be initiated through our website or by contacting our team at
happy.scales.rescue.rehab@gmail.com
.
Refunds for eligible returns will be issued in the original form of payment once the item is received and inspected.
3. Defective or Damaged Products
If you receive a damaged or defective product, please notify us within 7 days of receipt.
We will provide a replacement or issue store credit once the item is inspected and verified. For online purchases, we may request photos of the item and packaging to expedite processing.
4. Special Orders and Custom Items
All special orders, custom enclosures, and 3D-printed products are non-refundable once the order has been placed. If a manufacturing issue occurs, we will make every effort to correct it or offer a replacement.
5. In-Store and Online Integration
Because our website and store POS system are fully integrated, purchases made in-store or online can be managed seamlessly:
Items purchased
online
may be returned
in-store
(excluding live animals).
In-store purchases
may be returned by mail only after contacting our team for approval.Refunds and exchanges will appear in your customer profile within our POS system for easy tracking.
6. Return Shipping (Online Orders Only)
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service to ensure your return is processed correctly.
Happy Scales & Tails Exotics reserves the right to deny any return or exchange that does not meet the above conditions.
For assistance, please contact us at:
📧 happy.scales.rescue.rehab@gmail.com
🌐 www.happyscalestails.com
📍 Visit us in-store at
Delivery Options
Delivery is in the works. Stay tuned